work·​ing

trabajando

verb: gerund or present participle: working

1. creating engaging opportunities

C H O O S E O N E

Skills

  • Customer Experience

  • Employee Management

  • Meeting Facilitation

  • Learning & Curriculum Development

Soft Skills

  • Presentations + Public Speaking

  • Agile + Waterfall Management

  • Conflict Resolution

  • B2C Sales

  • Oracle Data Validation

  • Technical + Process Documentation

  • LMS

  • JIRA, Trello

Technical Skills

  • Web Design (HTML, CSS, JS)

  • Excel Reports

  • BI Dashboard

Education

Bachelor of Arts, 2016

Mathematics & Secondary Education

Theology Minor

Certifications

Scrum

Industry standard certificate, Scrum is the agile framework for team collaboration and value delivery.

Learn more about Scrum here.

Business Analytics

A globally recognized certificate covering the foundational knowledge on business analysis.

Learn more about the International Institute for Business Analytics here.

Volunteering

Free Arts for Abused Children

Using art to help abused children express themselves and develop resilience. Learn more here.

Blue Zones Project 

Helping people live better, longer through community transformation Learn more here.

Previous Employers

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Details:

  • Manage and oversee all aspects of daily operations, including scheduling employees

  • Market and sell the program and provide exceptional customer service by building community relationships, while monitoring and growing center performance metrics

  • Administer assessments, identify learning gaps, and develop customized learning plans

Mathnasium of Park City

Director

  • #1 New US Learning Center 2024 (Based on Revenue)

  • Approximately 15 part-time employees and 150 students

  • 2022-2024

P R O J E C T  &

P E O P L E

M A N A G E M E N T

Image taken from huble.com

Charles Schwab

Project Manager & Business Analyst

  • Customer Analytics

  • Contractor for Apex Systems

  • 2020-2021

Details:

  • Lead effort to streamline and document global CX data collection processes

  • Manage company-wide digital web and mobile app survey projects from ideation to execution

  • Maintain relationships between external vendors and internal business partners

Additional Experiences

  • Business Analyst

    • Provider Systems

    • Informatics Environment

    Details:

    • Build SME documentation for the Enterprise Data Warehouse and Informatics Environment

    • Provide department budget reports for leadership

    • Gave public speech to C-Suite on behalf of cohort of IT Bootcamp Training

    • Act as liaison between the State of Michigan and corporate clients regarding registration documentation

    • Utilize databases in order to conduct research on properties and persons of interest

    • Train coworkers on processes of title research

    • Create digital inventory system for existing artwork in storage

    • Design business websites using WordPress for a local art and bronze company

    • Assist owner with invoicing and client relationships

    • Mathematics Teacher (6-12th grade)

    • Create and design math curriculum based on educational research and student needs

    • Managed classrooms of up to 28 students

I N I T I A T I V E

Customer Communication & Retention Process

Key Skills & Project Responsibilities

  • Content marketing design

  • Customer sales & retention

  • Project & process management

Initiative Details

  • Management wanted to increase retention rates for their education center

  • I created, documented, and tested this process for incoming families

  • Families were presented this document as part of the sales process, and can be later recalled to emphasize the importance of partnership

Web Design & Management

Applications

Wordpress
Shopify
Mailchimp
Squarespace

Web Projects

C L I C K  T O  V I E W